Policy

CARE INSTRUCTION

  • It can cause an allergenic reaction depending on how sensitive your skin is. If you have very sensitive skin, please use silicone backs in a package.
  • To preserve the color and/or plating of each item, avoid exposure to moisture, oils, salts, and acids.
  • Always REMOVE each piece prior to showering, swimming, and exercising.
  • Avoid contact with cosmetics, deodorants, perfumes, lotions and fake tan.
  • When handling each piece always ensure hands are dry, clean and free from any residue.
  • Keep the space between each piece to avoid chemical reactions with each other.

SHIPPING & DELIVERY

MARMELO ships all orders from U.S.A via USPS at a flat rate per order. All orders are basically sent from New York, USA but sometimes from Korea, Also all are packed and dispatched within 3 business days of payment clearance unless the items are not marked "Delay". All purchases made on weekends and public holidays will be processed on the following business day.

Once your order is shipped, you will receive a shipping confirmation. If you don’t receive it, please check your inbox for promotions.


EXCHANGE & REFUNDS

ALL SALES ARE FINAL at the time of checkout. MARMELO does not offer refunds or exchanges for change of mind. An exchange or refund will only be issued where an item is deemed faulty beyond repair or if a replacement of the same item is unavailable for exchange. Earrings can not be exchanged or returned for hygiene purposes.

 A return for any faults will only be considered if you notice it within 14 days of receipt and a return request has been officially lodged. You can find exchange or refunds in "MY PAGE > Orders".


CUSTOMER SERVICE

For questions or comments 

about our products and services, get in touch. 


info@marmelo.shop 

615 15th st Unit1, Union city, NJ07087


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